Terms and Conditions
Agreement is between user and tandem-solar-systems.com.
<< PLEASE READ THIS FOR IMPORTANT ORDER INFORMATION >>
Please review your order to confirm shipping address and materials are correct. Orders will ship within
two business days in most cases. If you need expedited shipping be sure to contact your sales rep.
Customers are responsible for confirming parts and quantities are accurate. Items shipped through freight
or ground carriers (UPS, FedEx, etc.) will be send with signature required, so someone will need to be there
to receive the shipment. – – > > This is for your protection as well as ours!
IF ORDERING SOLAR MODULES (PANELS): Upon receiving your delivery from freight carrier, be sure
to notate on paperwork “Pending inspection for internal damage” even if everything looks perfect.
This will give us some recourse with the carrier for a freight claim if you unpack your pallet and find
damage after delivery. Customer MUST inspect all products for damage within 48 hours.
Welcome to tandem-solar-systems.com. The www.tandem-solar-systems.com website (the
“Site”) is comprised of various web pages operated by Tandem Solar, Inc. (“Tandem Solar,
Inc.”). Tandem-solar-systems.com is offered to you conditioned on your acceptance without
modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of
tandem-solar-systems.com constitutes your agreement to all such Terms. Please read these
terms carefully, and keep a copy of them for your reference.
tandem-solar-systems.com is a E-commerce Site
This website provides a service of selling solar power components for all requirements.
The components can be sent to the Buyer or to a Buyer specified location.
Privacy
Your use of tandem-solar-systems.com is subject to Tandem Solar, Inc.’s Privacy Policy.
Please review our Privacy Policy, which also governs the Site and informs users of our data
collection practices.
Electronic Communications
Visiting tandem-solar-systems.com or sending emails to Tandem Solar, Inc. constitutes
electronic communications. You consent to receive electronic communications and you agree
that all agreements, notices, disclosures and other communications that we provide to you
electronically, via email and on the Site, satisfy any legal requirement that such communications
be in writing.
Your account
If you use this site, you are responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer, and you agree to accept responsibility for
all activities that occur under your account or password. You may not assign or otherwise
transfer your account to any other person or entity. You acknowledge that Tandem Solar, Inc.
is not responsible for third party access to your account that results from theft or
misappropriation of your account. Tandem Solar, Inc. and its associates reserve the right to
refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Tandem Solar, Inc. does not knowingly collect, either online or offline, personal information
from persons under the age of thirteen. If you are under 18, you may use
tandem-solar-systems.com only with permission of a parent or guardian.
Return Policy / Cancellation / Refund Policy
We generally process all orders within 48 hours of receipt of order. If, for any reason, you desire to
change or cancel your order, prior to processing, we will make every attempt to fulfill your request.
However, if the order has been processed and shipped, we are under no obligation to accept
any changes or cancellation. If the order contains a product that is a “stocking” product, we can
try to accommodate, though all returned items will be subject to a restocking fee of 15% (Freight charges will not be refunded).
If an item is damamged in shipping, please contact us immediately.
No returns will be accepted after thirty (30) days from delivered date.
Links to third party sites/Third party services
Tandem-solar-systems.com may contain links to other websites (“Linked Sites”). The Linked
Sites are not under the control of Tandem Solar, Inc. and Tandem Solar, Inc. is not
responsible for the contents of any Linked Site, including without limitation any link contained
in a Linked Site, or any changes or updates to a Linked Site. Tandem Solar, Inc. is providing
these links to you only as a convenience, and the inclusion of any link does not imply
endorsement by Tandem Solar, Inc. of the site or any association with its operators.
Certain services made available via tandem-solar-systems.com are delivered by third party site
and organizations. By using any product, service or functionality originating from the
tandem-solar-systems.com domain, you hereby acknowledge and consent that Tandem Solar,
Inc. may share such information and data with any third party with whom Tandem Solar, Inc.
has a contractual relationship to provide the requested product, service or functionality on behalf
of tandem-solar-systems.com users and customers.
No unlawful or prohibited use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use
tandem-solar-systems.com strictly in accordance with these terms of use. As a condition of
your use of the Site, you warrant to Tandem Solar, Inc. that you will not use the Site for any
purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner
which could damage, disable, overburden, or impair the Site or interfere with any other party’s
use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or
information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the
compilation thereof, and any software used on the Site, is the property of Tandem Solar, Inc. or
its suppliers and protected by copyright and other laws that protect intellectual property and
proprietary rights. You agree to observe and abide by all copyright and other proprietary notices,
legends or other restrictions contained in any such content and will not make any changes
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create
derivative works, or in any way exploit any of the content, in whole or in part, found on the Site.
Tandem Solar, Inc. content is not for resale. Your use of the Site does not entitle you to make
any unauthorized use of any protected content, and in particular you will not delete or alter any
proprietary rights or attribution notices in any content. You will use protected content solely for
your personal use, and will make no other use of the content without the express written
permission of Tandem Solar, Inc. and the copyright owner. You agree that you do not acquire
any ownership rights in any protected content. We do not grant you any licenses, express or
implied, to the intellectual property of Tandem Solar, Inc. or our licensors except as expressly
authorized by these Terms.
International Users
The Service is controlled, operated and administered by Tandem Solar, Inc. from our offices
within the USA. If you access the Service from a location outside the USA, you are responsible
for compliance with all local laws. You agree that you will not use the Tandem Solar, Inc.
Content accessed through tandem-solar-systems.com in any country or in any manner
prohibited by any applicable laws, restrictions or regulations.
Tandem Solar will not ship internationally. If customer desires to ship outside of the United States,
Tandem Solar will ship to a freight forwarder of customers choosing. No returns will ever be accepted if
item(s) have been forwarded internationally.
Indemnification
You agree to indemnify, defend and hold harmless Tandem Solar, Inc., its officers, directors,
employees, agents and third parties, for any losses, costs, liabilities and expenses (including
reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or
services, any user postings made by you, your violation of any terms of this Agreement or your
violation of any rights of a third party, or your violation of any applicable laws, rules or
regulations. Tandem Solar, Inc. reserves the right, at its own cost, to assume the exclusive
defense and control of any matter otherwise subject to indemnification by you, in which event
you will fully cooperate with Tandem Solar, Inc. in asserting any available defenses.
Liability disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR
AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR
TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE
INFORMATION HEREIN. Tandem Solar, Inc. AND/OR ITS SUPPLIERS MAY
MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
Tandem Solar, Inc. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS
ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND
ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND
RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION,
SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS
IS WITHOUT WARRANTY OR CONDITION OF ANY KIND. Tandem Solar, Inc.
AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS
WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND
RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
SHALL Tandem Solar, Inc. AND/OR ITS SUPPLIERS BE LIABLE FOR ANY
DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL
DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY
WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE
DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION
OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE,
PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE,
OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON
CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF
Tandem Solar, Inc. OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE
POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF
YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF
THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE
USING THE SITE.
Termination/access restriction
Tandem Solar, Inc. reserves the right, in its sole discretion, to terminate your access to the Site
and the related services or any portion thereof at any time, without notice. To the maximum
extent permitted by law, this agreement is governed by the laws of the State of California and
you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes
arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction
that does not give effect to all provisions of these Terms, including, without limitation, this
section.
You agree that no joint venture, partnership, employment, or agency relationship exists between
you and Tandem Solar, Inc. as a result of this agreement or use of the Site. Tandem Solar,
Inc.’s performance of this agreement is subject to existing laws and legal process, and nothing
contained in this agreement is in derogation of Tandem Solar, Inc.’s right to comply with
governmental, court and law enforcement requests or requirements relating to your use of the
Site or information provided to or gathered by Tandem Solar, Inc. with respect to such use. If
any part of this agreement is determined to be invalid or unenforceable pursuant to applicable
law including, but not limited to, the warranty disclaimers and liability limitations set forth
above, then the invalid or unenforceable provision will be deemed superseded by a valid,
enforceable provision that most closely matches the intent of the original provision and the
remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the
user and Tandem Solar, Inc. with respect to the Site and it supersedes all prior or
contemporaneous communications and proposals, whether electronic, oral or written, between
the user and Tandem Solar, Inc. with respect to the Site. A printed version of this agreement
and of any notice given in electronic form shall be admissible in judicial or administrative
proceedings based upon or relating to this agreement to the same extent an d subject to the
same conditions as other business documents and records originally generated and maintained
in printed form. It is the express wish to the parties that this agreement and all related documents
be written in English.
Changes to Terms
Tandem Solar, Inc. reserves the right, in its sole discretion, to change the Terms under which
tandem-solar-systems.com is offered. The most current version of the Terms will supersede all
previous versions. Tandem Solar, Inc. encourages you to periodically review the Terms to stay
informed of our updates.
Contact Us
Tandem Solar, Inc. welcomes your questions or comments regarding the Terms:
Tandem Solar, Inc.
3543 Old Conejo Rd #104
Newbury Park, CA 91320
(805) 262-2478
Email Address:
info@tandem-solar.com
Effective as of January 01, 2014